Jabra Enhance Review: How Its Online Hearing Test and Remote Care Actually Work

Jabra Enhance works in the hearing technology space, providing access to over-the-counter hearing support devices. These offerings might help tackle everyday hearing challenges, such as difficulty following conversations, reduced sound clarity in social settings, or the premium cost associated with prescription hearing devices.

The brand positions its hearing devices as compatible in cases of mild-to-moderate hearing difficulties, with rechargeable in-ear or receiver-in-canal styles. Its services further include an online hearing test and integrated virtual care for fitting, programming, and follow-up support.

In this review, we examine how the brand’s audiology offerings may perform across dimensions, such as sound clarity in real-world environments, meeting the needs of different degrees of hearing loss, and ease of use and adjustment. The review also discusses the brand’s bestselling offerings, advantages, and potential limitations.

About Jabra Enhance

Jabra Enhance offers a range of receiver-in-ear hearing aids that combine remote audiology services with app-based control. The hearing aids are available in three main models, including Enhance Select 700, Enhance Select 300, and Enhance Select 50R. These models differ in size, features, and performance in noisy environments. They vary in features such as battery type, streaming options, and noise control technology.

The brand’s lineup also includes accessories and supplies, such as TV Streamer, MultiMic, Tulip Domes, Open Domes, Wax Guard Bundle, and Cleaning Kit. All models are rechargeable with a 24-hour battery life.

The Select 700 and 300 come with a portable charging case that holds three extra charges, while the 50R includes a desktop charger. These models are rated IP68 for water and dust resistance and are available in five or six colors, including neutral and metallic finishes.

The brand’s services include three years of virtual audiology support, including video consultations and remote adjustments from licensed hearing specialists.

Jabra Enhance Products

1. Enhance Select 700

   The Enhance Select 700 features a compact “Micro” design for comfort and subtle wear. As per the official site, the device weighs 2.12 grams and comes with a portable charging case and cord, which may provide up to 24 hours of listening time. It offers a 116 dB input dynamic range, which may help capture both soft and loud sounds with minimal distortion.

   Enhance Select 700 operates on SoundScape™ technology, which pairs multiple technologies to support hearing clarity. For example, Auto Focus automatically prioritizes speech, which could help you understand conversations in noisy settings by reducing background noise and adjusting microphone sensitivity.

   True Depth of Sound technology may support spatial awareness, while Advanced acoustics might adapt automatically to different environments to maintain comfort and consistent audio quality.

   The brand claims that the Enhance Select 700 model supports Bluetooth connectivity for calls, music, and media streaming from compatible iOS and Android devices. TapControl may allow you to answer calls with a simple tap, while Bluetooth LE Audio and Auracast™ might improve connection stability, sound quality, and battery efficiency.

2. Enhance Select 300

   The Enhance Select 300 may offer a balance of technology and comfort, especially if you are looking for improved hearing performance in varied environments. As per the official site, the device is made with a “mini” form factor, measuring approximately 1.14″ in length, 0.33″ in width, and 0.44″ in height, while weighing only 2.23 grams. It also has a built-in acoustic noise cancellation that may contribute to reduced listening effort and lower fatigue during prolonged use.

   The manufacturer claims that a 3-hour charge may offer about 24 hours of power, while a 10-minute charge might deliver around 2.5 hours of use. Enhance Select 300 integrates SoundScape™ technology, which may help replicate the way your brain naturally interprets sound. The system pairs features like advanced speech detection, spatial depth enhancement, and adaptive noise management to support hearing clarity.

3. Enhance Select 50R

   The brand claims that its Enhance Select 50R is the most affordable model, which may support a clear and comfortable listening experience in everyday situations. According to the official site, the device weighs around 2.5 grams and comes in Dark Brown, Beige, Gray, Medium Blonde, and Black color variants.

   Enhance Select 50R integrates speech clarity and noise reduction features that might help minimize background interference, making it more compatible for quiet environments or one-on-one conversations. It is available as a complete kit, which includes a pair of hearing devices, a desktop charger and cord, cleaning and maintenance tools, an ear measurement tool with extra dome sizes, and step-by-step setup guides.

   The hearing device also supports Bluetooth streaming, allowing you to connect to compatible smartphones or tablets for calls, music, and other audio.

   Through the Jabra Enhance Select app, you may request sound adjustments remotely, which are reviewed and updated by the brand’s Audiology Team without the need for an in-person visit.

Jabra Enhance Advantages

1. Holistic Audiology Services

   The brand provides a responsive service model that goes beyond its hearing support devices. It offers access to up to three years of virtual audiology support, including appointments, device adjustments, and one-on-one consultations with licensed hearing specialists.

   The audiology team at the brand programs and tailors the hearing devices to your hearing profile and typical listening environments. You may also connect with a licensed audiologist whenever you need adjustments through the Jabra Enhance app. Specialists may guide you through device setup, make adjustments for current conditions, and periodically reassess your hearing to ensure your devices remain aligned with any changes in hearing.

   Such holistic support could mean that your hearing care continues beyond the initial device setup. You may access professional guidance remotely, adjust your devices to suit different environments, and maintain a consistent, personalized hearing experience over time.

2. FSA and HSA Coverage

   As per the official site, the Enhance Select offerings from the brand are also eligible for purchase through a Flexible Spending Account or Health Savings Account. It may allow you to pay for hearing care with pre-tax dollars, which might help reduce out-of-pocket costs and simplify budgeting for your hearing needs. FSA or HSA coverage may depend on your specific purchase plan and location, so confirming eligibility with the brand’s support team is essential.

Jabra Enhance Limitation

1. Customer Support Challenges

   Past user experiences with the brand have highlighted some concerns related to Jabra Enhance’s unresponsive customer support and delays in post-purchase services. Some users expressed difficulties with reaching out to the brand’s customer support, stating that the wait times for phone or chat support often exceeded 20–25 minutes, and calls were frequently disconnected. Email support was also described as slow or unresponsive, with some users left to wait several days without a resolution.

   Some customers on Amazon also stated that the brand’s online audiology consultations were inconsistent, with issues like different specialists each session, limited technical knowledge, and advice often focused on minor adjustments rather than solving core problems.

   Some users found the brand’s replacement procedures slow, accompanied by concerns like occasional delivery of defective or refurbished units.

   These customer support challenges could be a concern, as long wait times and inconsistent guidance may leave you without timely clarifications. It may disrupt your daily use experience, add frustration, and make it harder to rely on the brand’s offerings long-term.

Jabra Enhance Alternatives

1. Audien Hearing

   When comparing Audien Hearing and Jabra Enhance, the brands have some nuances in terms of their core positioning, range of offerings, accessibility, and pricing structures.

   Audien Hearing emphasizes a “Hearing For Everyone” philosophy, offering direct-to-consumer hearing support devices that are targeted for simplicity and everyday convenience. Meanwhile, Jabra Enhance pairs technology-savvy features with professional audiology support in its offerings.

   Audien Hearing’s lineup includes both in-ear and behind-the-ear hearing device styles, offering flexibility in choice. The brand’s in-the-ear styles include options like the Atom X, Atom ONE, and Atom 2 series, all of which feature compact, nearly invisible designs.

   However, the Ion and Ion Pro models adopt a behind-the-ear format, which integrates features like A2™ MAX sound chip, 48-hour battery standby time w/case, directional sound technology, and background noise cancellation.

   Meanwhile, Jabra Enhance focuses solely on receiver-in-ear designs, providing featured offerings such as Enhance Select 50R, Enhance Select 300, and Enhance Select 700. These devices, especially the 300 and 700 models, emphasize features like the use of Soundscape technology, Bluetooth streaming compatibility, weather-proof design, and three years’ worth of free audiology services.

   In terms of technological integration and connectivity, Audien integrates straightforward features designed for usability. The Ion Pro model supports Bluetooth and app controls, while the Atom X model allows for volume and mode adjustments directly through its touchscreen charging case, eliminating the need for constant phone access.

   On the other hand, Jabra Enhance offers a fully integrated app experience in all three models with remote programming by audiologists, Bluetooth streaming, and hands-free calling. Its Enhance Select 700 model further includes features like Bluetooth LE Audio and Auracast support.

   When it comes to pricing structures, there are some differences between the brand’s offerings. For example, Audien Hearings entry-level and higher-end models, such as Atom One and Ion Pro, are priced in the range of $95 to $600 per pair. Jabra Enhance, meanwhile, maintains a premium pricing model, with its entry-level and premium models like Enhance Select 50R and Enhance Select 700, priced between $1190 and $2000.

2. Eargo

   Eargo and Jabra Enhance, both of these brands work in the telehealth audiology space. However, the brands may differ in aspects like their approaches to service models, differences in the range of offerings, and technological integration.

   Eargo focuses on providing access to hearing support devices made for ease and comfort. The brand may allow you to explore and manage your hearing experience at home while having access to expert support if needed. The devices from Eargo come as in-the-ear styles, which may be nearly invisible.

   Jabra Enhance’s hearing support devices are also available as receiver-in-canal styles. However, the brand emphasizes features like Bluetooth connectivity and app-based control, 360-degree sound, and clear speech recognition in noisy environments in its offerings.

   As per the official site, Eargo offers three primary device models, including Eargo 8, Eargo SE, and Link by Eargo. The brand positions Eargo SE as an entry-level model, which offers four preset settings, an IP54 rating for dust-protection and splash/sweat-resistance, and basic sound amplification.

   The Eargo 8 model comes with Trumpet-styled eartips for comfort, battery standby time up to 16 hours, and Smart Sound Adjust technology. Meanwhile, the Link by Eargo variant features Bluetooth® 5.3 compatibility for streaming, active noise and feedback cancellation, and a splash-resistant design.

   On the other hand, Jabra Enhance provides three core models in its hearing device lineup. These include the entry-level Enhance Select 50R model with basic features like speech clarity and noise reduction alongside Bluetooth streaming compatibility. Its Enhance Select 300 model comes with a “mini” form factor and integrated SoundScape™ technology, while the Enhance Select 700 model has advanced features like Auto Focus, Bluetooth LE Audio and Auracast™ compatibility, and TapControl.

   In terms of service models, Eargo emphasizes lifetime support from expert audiology care staff. You may access guidance through phone consultations, videos, and fit & feel kits, allowing autonomous management with expert help available as needed. Meanwhile, Jabra Enhance offers three years of virtual audiology support, including unlimited appointments and adjustments via the app.

   Post-purchase services also differ between the brands, where Eargo provides a 45-day return policy with free returns, and Jabra provides you with a 100-day risk-free trial, a three-year warranty, and free shipping and returns.

How Did We Evaluate?

1. Brand Reputation

   In evaluating Jabra Enhance, we assessed the brand’s credibility based on its historical background, customer trust indicators, and collected user experiences across verified review platforms.

   As a subsidiary of GN Hearing, the brand carries the credibility of a long-established audio technology company, which lends weight to its positioning in the hearing care market.

   On the Better Business Bureau platform, the brand holds an “A+” accreditation rating, indicating compliance with BBB’s trust standards and a willingness to respond to consumer concerns.

   However, reviews and complaints filed on the BBB platform between 2024–2025 may suggest a mixed sentiment towards the brand. Many users praised the sound clarity, comfort, and discreet design of models such as the Enhance Select 200 and 500, pointing to a strong technical foundation.

   However, there are some areas of concern regarding delayed communication, long hold times, and repetitive troubleshooting, highlighting areas where the brand’s service delivery needs improvement.

   Some users also expressed confusion around package details, warranty terms, and billing or insurance documentation. Although the brand’s representatives generally acknowledged and responded to concerns on BBB, customers often viewed the resolutions as lacking transparency or timeliness.

2. Real User Feedback

   For evaluating Jabra Enhance, we considered verified customer experiences shared on Amazon between 2024 and 2025 as a measure of the performance of the brand’s offerings.

   On Amazon, the Enhance Select 50R holds a 3.6 out of 5 rating based on over 140 reviews. Many consumers highlighted the device’s sound clarity, comfort, and customizable programming. Positive feedback also emphasized the support provided by the brand’s technical team, including remote tuning and app-based adjustments.

   However, a few users noted difficulties with Bluetooth connectivity, particularly on Android devices. In some cases, users also noted inconsistent customer service, including delayed responses and extended replacement processes.

   For the Enhance Select 300, the model is rated 3.9 out of 5 from over 70 reviews on Amazon, with user feedback suggesting a mostly positive experience with few reported difficulties. Users appreciated Enhance Select 300’s comfort, near invisibility, and effective app controls, with several users highlighting successful fine-tuning via Zoom consultations with audiologists.

   However, some users experienced quality control and packaging issues, occasional Android compatibility problems, and limited benefits for tinnitus or mild hearing loss.

Frequently Asked Questions

1. Does Jabra Enhance Provide In-Ear Invisible or Custom Molded Styles?
   No. The hearing devices from the brand use receiver-in-canal or behind-the-ear designs. There are no fully invisible-in-canal (IIC) or completely-in-the-canal (CIC) custom mold options in its lineup.
2. Is it Safe to Rely Solely on Jabra Enhance in Cases of Sudden Hearing Loss?
   No. The hearing support devices are compatible for use in cases of moderate hearing issues only. When experiencing sudden hearing changes, ear pain, drainage, or dizziness, it is advisable to consult a licensed otolaryngologist to ensure safe use.
3. Does Jabra Enhance Offer Insurance Coverage?
   No. Any insurance plans or Medicare do not typically cover the brand’s offerings. However, the brand mentions that you can use pre-tax reimbursement through FSA or HSA cards.
4. Are the Brand’s Offerings Waterproof?
   No. All Enhance Select models from the brand are dust and water-resistant with an IP68 rating. However, they are not waterproof and should not be worn while swimming, showering, or in environments with heavy water exposure.

Conclusion

Jabra Enhance offers a personalized hearing support ecosystem, which pairs hearing support devices with remote audiology support. The hearing devices from the brand are set up based on the outcomes of your online hearing test and typical listening environments.

The brand also accepts payments through FSA and HSA cards, which might contribute to some cost savings. However, there are some practical limitations with the brand’s support care model. Its user experiences indicate that some people faced long wait times for phone or chat support, slow email responses, and inconsistent guidance from online audiology sessions. These factors may imply that you might face potential delays in receiving support from the brand’s care team.

Moreover, your experience with the brand’s offerings may depend on how well the hearing devices and support fit into your routine, your comfort with virtual consultations, and the level of ongoing guidance you require.